Where is your physical store located?

Our physical store is located at Sarit Center, Westlands, Nairobi.

Do you offer shipping?

  • Yes, we offer nationwide shipping within Kenya. Shipping costs vary depending on location and weight of the order.

What are your store hours?

  • Our store hours are Monday-Saturday: 10:00 AM – 8:00 PM, Sunday: 11:00 AM – 4:00 PM

Can I return or exchange an item?

  • Yes, we offer a 20 day return/exchange policy for most items. Please refer to our Return Policy page for full details.

How do I contact you?

  • You can contact us via phone at +254 736 234 473, email at hedgehogcreative@gmail.com

Do you offer lessons?

  • Yes, we offer private music lessons in Guitar, Piano, Drums, and Vocals at our store and at your home in Nairobi and other major towns in Kenya.

Can I test instruments before I buy?

  • Absolutely! We encourage you to visit our store to try out instruments before making a purchase.

Do you offer any warranties on your instruments?

  • Yes, we offer warranties on most of our instruments. Please refer to the specific product page or contact us for warranty details.

What brands do you carry?

  • We carry a wide range of brands, including Yamaha, Roland, Fender, Gibson, Mapex, Zildjian, etc.

Do you offer financing options?

  • We currently do not offer financing options

How long does shipping usually take?

  • Shipping times vary depending on location. You can expect to receive your order within 2-5 business days within Nairobi and 3-7 business days for other major towns in Kenya.

How can I track my order?

  • You will receive a tracking number via email once your order has been shipped. You can use this number to track your 1 shipment on the courier’s website.

How long does shipping usually take?

  • Shipping times vary depending on location. You can expect to receive your order within [Estimated Delivery Time – e.g., 2-5 business days] within Nairobi and [Estimated Delivery Time – e.g., 3-7 business days] for other major towns in Kenya.

How can I track my order?

  • You will receive a tracking number via email once your order has been shipped. You can use this number to track your 1 shipment on the courier’s website.